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Frequently Asked Questions

Concise answers to the frequently asked questions for quick help and easy troubleshooting

Want to know FamilyTime up close? Want to make sure it works on the device you want to install on? For all your queries and easy troubleshooting, we have compiled all frequently asked questions with precise answers to help you out of any fix in a jiff!

FamilyTime Basics

What is FamilyTime?

Does FamilyTime run on all mobile phones?

What does FamilyTime enable me to monitor?

Is FamilyTime free?

Does FamilyTime run on all mobile phones?

Downloading FamilyTime

Where can I download FamilyTime for Android devices?

Is FamilyTime free?

Installing FamilyTime

Do Android devices need to be rooted to use FamilyTime?

How to install FamilyTime on my child’s mobile device?

Do iPhones need to be Jailbroken to use FamilyTime?

Getting Started with FamilyTime

How do I get started with the app?

Can I add more than one child to my FamilyTime Dashboard?

How do I connect my family on my account?

Where can I monitor my family from?

FamilyTime Accounts and Billing

What is FamilyTime Dashboard?

Can I access my FamilyTime account via PC?

How do I reset or change my account password?

What is the difference between FamilyTime Dashboard and FamilyTime app?

How do I activate my account?

FamilyTime Premium

What is FamilyTime Premium and what’s the difference?

Where can I get FamilyTime Premium?

Can I upgrade to FamilyTime Premium while my free trial hasn’t yet expired?

Can I cancel my FamilyTime Premium subscription before it expires?

What does FamilyTime Premium cost?

Are my credit card details safe with FamilyTime?

How do I upgrade my service to FamilyTime Premium?

FamilyTime Features and Functionality

Does FamilyTime time work on Android and iOS devices?

What does FamilyTime enable me to monitor?

How frequently does the app collect data from the device it’s installed on?

Do all features work on Android and iOS devices?

Does FamilyTime drain battery on the device it is installed on?

Can my child uninstall FamilyTime from his/her phone or tablet?

FamilyTime Features and Functionality

Using FamilyTime, is my data and my family’s location and phone data safe and protected?

What if I buy FamilyTime but don’t like the service?

I have more questions, who do I ask?

Will FamilyTime pull data from parent’s device?

Is it legal to use FamilyTime?

Want to Know More ?

If you’re in a fix or want to know more about a feature or how it will work; feel free to contact us 24/7

Read FAQs

Read FAQs

Read our compilation of Frequently Asked Questions and their answers to troubleshoot problems instantly.

Privacy Policy

Privacy Policy

Want to know what data we log and how we use it? Read out Privacy Policy to know how we ensure user privacy.

Live Chat

Live Chat

Talk to one of our dedicated support agents anytime and get any of your product-related issues resolved.

How it works

How it works

It works seamlessly, once installed. Still troubled? Read through our HOW IT WORKS guide for detailed apprehension.

Still Need Help?

Need help finding what you are looking for? Don’t worry; our digital parenting experts are here 24/7 to help you with questions, concerns, and troubleshooting.

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