FamilyTime Support Cell

Quick fixes and help : We're here to resolve all your queries and problems in a jiff!

Customer support on the go!

FamilyTime offers you in-app support : getting help while using the app just got easier and better

You don’t have to rush back to our website to get your issues resolved. We’re there for you whenever you need us! Get all handy FAQs in your FamilyTime Dashboard app and if you’re in a fix, we’re just a tap away. Get all your problems solved right there and then.

FamilyTime knowlegebase


Get familiar with the basics to help you know FamilyTime better.


Getting Started

Find everything you need to know to get stated with FamilyTime app.



Read how various features work and how to get the most out of FamilyTime.



Help yourself with these easy troubleshooting tips and tricks to some common issues.


Frequently Asked Questions

  • 1. What is FamilyTime Dashboard?

    FamilyTime Dashboard is meant only for parents. It’s a dashboard for parents from where they can keep an eye on their children’s call history, contacts, web history and location details. FamilyTime Dashboard can be accessed from any web-enabled device and you don’t necessarily have to install the app on your phone or tablet. You can log into your account from your PC, too!

  • 2. Does FamilyTime time work on Kindle, Android iOS devices?

    Yes, FamilyTime works great on all mobile devices that run Android, iOS or Amazon Fire OS. That means FamilyTime is compatible with all Android phones and tablets, Kindle Fire Tablets and Fire Phones and all iPhones, iPads and iPod Touch.

  • 3. How do I get started with the app?

    Getting started is simple and fun. After downloading the app, activate your account with the login details emailed to you. Now you can start adding your family members to your FamilyTime Dashboard.

  • 4. How do I activate my account?

    All we need is your email address and name when you register for FamilyTime account. As you verify your email address, we’d mail your account details to you. You can then log into your FamilyTime Dashboard and start monitoring your kids.

  • 5. What is FamilyTime Premium and what’s the difference?

    FamilyTime Premium is the advanced version of FamilyTime with value-added features and premium 24/7 customer support. The free version of the app has limited functionality and features.

  • 6. Is it legal to use FamilyTime?

    FamilyTime is totally legal to use. FamilyTime only encourages ethical parental controls and to monitor your own children. If you want to monitor your children 13 or under, you’d have to fill and return the Parental Consent Form acknowledging the fact that you know what information will be logged on your child’s phone. We do not sell products nor communicate with children and you cannot use FamilyTime to monitor your children 18 years or above. For more details, check out FamilyTime Disclaimer.